Absolutely not. We have our inventory fully stocked here in the United States of America. Not only that, but we typically process orders same day which means little to no waiting for your flying orb to arrive. We work closely with USPS, and every order will have a tracking number, so you can know exactly where your orb is at all times. Of course, delivery times vary on a lot of factors, but most fly orbs arrive within 4-5 business days of order.

While anything can be broken, they are more durable than you might think. Our products are very well built with durability and safety in mind.

About 80% of our orders are processed same day. What this means to you is that your flying orb will likely be delivered within 4-5 days of your order, if not the following business day. Of course, all USPS delivery times will vary, but the majority of customers will get their order within 4-5 business days after shipping. However, please remember this is the hottest gift of 2023. We ask you wait 7 business days before reaching out and that you please give us patience but as always, feel free to Contact Us if you have any questions.

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES

Please make sure your address is correct. If an order is returned due to invalid address the customer is responsible for shipping costs unless it is a carrier error. All unclaimed orders will be donated to charity.

WE ARE NOT RESPONSIBLE FOR MISSING OR STOLEN PACKAGES
We rely on the tracking information provided by USPS, UPS and FEDEX. If your package is reported delivered we cannot replace your package. If you are having issues with your deliver please contact your local post office, UPS or FEDEX office. For USPS issues you can use this form https://usps.force.com/emailus/s/.

HOW LONG DOES IT TAKE TO SHIP WITHIN THE USA?
USPS delivery times will vary, but the majority of customers will get their shipment within 4-5 business days after shipping. All shipping times listed on our website are estimates and are not guaranteed as there may be carrier delays along its route that are beyond our control. We ask you wait at least 7 business days before reaching out and that you please give us patience but as always, feel free to Contact Us if you have any questions.

DO YOU SHIP FROM CHINA? WILL IT TAKE WEEKS TO GET MY PRODUCT?
Absolutely not. We have our inventory fully stocked here in the United States of America. Not only that, but we typically process orders same day which means little to no waiting for your order. We work closely with USPS, and every order will have a tracking number, so you can know exactly where product is at all times. Of course, delivery times vary on a lot of factors, but most package arrive within 4-5 business days of order.

Products must be returned in their original package in new, unopened condition. You must notify us of intention to make return within 30 days of receiving your order. Actual shipping charges will not be refunded. If your order qualified for free shipping, the actual cost of shipping your order will be deducted from your refund. Returns will be processed as a refund if bought full price. Read the full Return Policy. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Contact Us. If your return is accepted, you'll need to ship your item back to us in its original packaging. Items sent back to us without first requesting a return will not be accepted.

You can always Contact Us for any return question.

Damages and issues

All items are QA'd before shipping. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide photo/video evidence of the damage, as well as your name, email and order number so we can assist with an exchange promptly.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less a 30% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will not share your information with anyone at any time for any reason! We will not call you unless absolutely necessary to complete your order. We take internet privacy as a huge deal, so you can feel safe with us. Read the full Privacy Policy.

At Fazoga, we take your privacy and data protection seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and purchase our products.

Personal Information We Collect:
When you visit our website or place an order, we may collect your name, email address, phone number, shipping and billing address, payment information, and other details necessary to process your order. We also collect anonymous information such as your IP address, browser type, and browsing history.

How We Use Your Personal Information:
We use your personal information to process and fulfill your orders, to communicate with you about your orders, and to provide you with customer support. We may also use your personal information to improve our website, products, and services. We do not sell or share your personal information with third parties for marketing purposes.

Data Security:
We take appropriate measures to ensure the security of your personal information, including using secure servers, encrypting sensitive information, and implementing industry-standard security protocols. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies:
We use cookies to enhance your browsing experience and to collect anonymous information about how visitors use our website. You can disable cookies in your browser settings if you prefer not to have them.

Third-Party Services:
We use third-party services such as payment processors and shipping carriers to fulfill your orders. These providers have their own privacy policies and practices, which are separate from ours. We are not responsible for the privacy practices of these third-party providers.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the updated policy on our website. Your continued use of our website and services after any changes to this policy will constitute your acceptance of the updated policy.

Contact Us:
If you have any questions or concerns about our Privacy Policy, please contact us at thefazoga@gmail.com.

This site is completely safe and secure with the latest SSL secure encryption technology. Our checkout is also backed by Shopify payments, or PayPal, depending how you choose to pay. 

Please reach out at ANY time - we would love to chat with you!Contact Us.